HOTEL POLICY/HOUSE RULES
We strive to provide our guests with a clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management, operational procedures and our experience owning and operating the Exton Hotels. These Hotel Policy/House Rules are part of our reservation agreement with you. As our hotel guest, you agree to abide by our Hotel Policy/House Rules, terms and conditions, and procedures by reading and signing our hotel registration. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and ensure that each guest understands the agreement between Exton Hotels and the guest. Our Hotel Policy/House Rules may change occasionally, so please check back often.
Exton Hotels has enforced a smoke-free policy since December 2016, prioritizing safety and the prevention of objectionable odors from items or activities such as tobacco, marijuana, illegal drugs, e-cigarettes, vaping, hookahs, incense, cooking, cigars, candles, or strong-smelling essential oils or synthetic products in our facility. By adhering to these guidelines, we aim to provide a comfortable and healthy environment for all our guests and staff members. We appreciate your cooperation in helping us maintain these standards
Guests are encouraged to notify Front Desk staff immediately if they smell cigarettes, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking but to regulate where they smoke and how it affects others. Exton Hotels provides many open spaces outside, such as an outdoor swimming pool area, a Gazebo, and all side entrances. Marijuana is prohibited at all times.
CANDLE, INCENSE, ESSENTIAL OILS:
Candles, incense, and essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted without refunds..
NO COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
Our guests, staff, and facility safety are extremely important to us. Food preparation in guest rooms by any type of cooking appliance is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliances, or any other item intended for cooking. Open fires, flames or cooking grills, charcoal or gas, and fireworks are prohibited anywhere on hotel property.
All reservations must be guaranteed with a deposit account. Guests must be 18 years and older. We accept All Bank/Credit cards, Cash, in US Dollars. We do charge a 50% deposit account at the time you make your reservations to guarantee and the other 50% during check–in. Please ensure you receive a reservation confirmation number when you make a reservation. Reservations must be canceled seventy-two (72 hours) hotel time before your arrival date to avoid a one (1) room night, plus a tax cancellation fee. Reservations will be held until 4:00 p.m. the afternoon following your scheduled arrival date. If you have not checked in by then, a NO-SHOW charge of one room night, plus tax, will be charged to your deposit account, and the balance of your reservations will be canceled. Exton Hotels is not responsible for weather conditions, personal emergencies, or schedule changes.
Early check-in is offered based on availability (fees apply). If you require a guaranteed check-in for arrival before 12. a.m., then Pre-Registration and payment are required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form before your arrival.
Guests must be at least 18 years old to check in at ExtonHotel. In the interests of security and to prevent fraud, guests must confirm their identity by providing their valid government-issued photo identification (State driver’s license, passport, etc.) at check-in. A means of payment in the name of the guest registration is also required. You are responsible for fully understanding how your bank processes pre-authorizations and charges to the transfer.
PAYMENT AT CHECK-IN:
We have required payment since 2016 for the full amount of your intended stay, plus tax at check-in. You are responsible for knowing how your bank handles all your transactions, including all fees.
We require valid contact information from the reservation guest, including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
The room rental period expires at 11:00 a.m. Additional day charge, plus tax, may apply for late checkout.
Check-out time is 11 a.m. Please check out with the Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact the Front Desk before the day of your departure, and we will do our best to accommodate your request, but it depends on availability. A charge may apply for late check-out.
Guests who check out of the hotel after 11:00 a.m. and before their scheduled departure date are subject to an early departure fee of one night plus tax.
Upon your arrival, we will honor special requests such as a specific room number, adjoining rooms, extra bed beds, etc. All special requests are noted on reservations, and we will do our best to accommodate them. However, the availability of these items cannot be guaranteed in advance.
All reservations and registration must be guaranteed with payment. We accept bank credit cards and cash (US Dollars). All guests must present a valid means of payment, even if guests are planning on paying in cash upon check-out.
CHECKS AND CHECK CASHING:
We only accept checks. We do not provide check cashing services.
DEPOSITS AND GUARANTEES:
A deposit is required to make an individual room reservation. However, a valid means of payment is required when booking to guarantee the room and secure the reservation period.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third-party payment is not permitted. If you are not physically present at the hotel, paying for a family member, we must receive full payment of the intended stay, including a copy of your ID, passport, or driver’s license. You will be responsible for all damages and loss. We reserve the right to refuse reservation at any time for any reason.
PAYMENT BY THIRD PARTIES:
Please contact the Exton Hotels reservation department at least 72 hours before the guest’s arrival. We must receive the debit notice if the payment is by bank transfer and process the approval for your reservations before the guest’s arrival.
GIFT CERTIFICATES & PREPAID BOOKINGS:
Please contact the hotel directly to purchase or redeem gift certificates at the reservation department. Unless the transaction occurs directly at the hotel, Pre-Paid Bookings require a bill or receipt. These documents are available by contacting the hotel directly.
Only guests making the day use are exempted from tourist and city tax.
All rates are quoted in US dollars currency, plus tax. Rates may increase without notice. Rates, as advertised on the Exton Hotels Reservation desk or promotional material, are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on (1-2 occupancy) availability.
RIGHT TO REFUSE SERVICE:
Exton Hotels is privately operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate any laws. Exton Hotels has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Hotels and management of the hotel. Exton Hotels will refuse service or evict a guest for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance, and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to supervise their children at all times properly, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess, and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by This hotel/Management for the operation of our hotel.
10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must always be at a respectfully low volume. Doors should be opened and closed quietly. No congregating or running in terraces or alleys.
No visitors after 8:30 p.m. Visitors must notify the Front Desk upon their arrival. The registered guest must accompany visitors at all times. Visitors are not allowed to use guest amenities, including services in the hotel, continental breakfast, or Wi-Fi. As a registered guest, you are always responsible for your visitors.
Our Breakfast is (Paid breakfast) for registered guests only.
CONNECTING ROOM POLICY:
Connecting rooms are subject to availability and can only be booked directly through the hotel. Please call the hotel directly to discuss available configurations. Guests with a pet requesting a connecting room will be assessed a pet fee for both rooms.
Exton Hotels is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be canceled seventy-two (72 hours) hotel time before your arrival date to avoid a one (1) night full room cancellation fee. If reservations are canceled less than 72 hours before the arrival date, you will be charged the full room charge plus taxes. If you stay more than one (1) night, only the first night and taxes will be charged. You must obtain and save the cancellation notification if you cancel any reservation.
Failure to check in on the scheduled arrival date for a reservation guaranteed will result in a No-Show fee being charged to your deposit. You will only be charged the first night, one (1) night’s full room rate plus taxes, and the reservation balance will be canceled.
Large group/Block reservations must be canceled three (3) weeks before arrival date. Reservations canceled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations canceled.
Groups, School groups, watersport teams, weddings, special events, etc. Please contact the hotel directly for current House Rules.
DO NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe hotel experience, we provide housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during twelve hours, indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verifying that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Well-behaved children of all ages are welcome. Children aged four and under stay free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children, you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
A limited number of drawer beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for all the rooms. The maximum capacity of the baby crib is one (1) per room. For safety, pillows are not provided for cribs.
Room occupancy requirements are based on safety restrictions. Standard Room maximum occupancy is 2, A limited number of drawer beds is available upon request. Availability is on a first-come, first-served basis for all the rooms. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.
Housekeeping is provided between 9 a.m.-2 p.m. And may start as early as 6 a.m. This is a SMOKING–FREE hotel, but only in the open spaces for the safety of everyone. Rooms are cleaned and inspected regularly. A detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined and evicted without a refund.
Your comfort is very important to us. Bed linen is changed on a rotation schedule for guests staying multiple nights. Used towels are exchanged for fresh towels, as requested. If Housekeeping cannot change a bed due to personal items left on a bed, a note will be left. Housekeeping will happily change your bed linens and make your beds as requested if all personal items are removed. Please contact our Front Desk staff with any additional questions or concerns.
LOST & FOUND POLICY:
Exton Hotels assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately at the Front office desk, and we will try to assist you in locating your lost item.
Exton Hotels is not responsible for any item left behind by a guest. However, any item, except perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost and found items are retained for one month. A reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.
We would happily return your lost item(s) by UPS or FedEx deliveries. You must send a prepaid envelope/ packing box and a $25 fee to the hotel. Exton Hotels is not responsible for any item lost or misdirected during shipment.
UNCLAIMED ITEMS/NO CONTACT:
Lost and found items are held for fourteen (14) days while we attempt to contact the guest. If the guest's contact information needs to be corrected or the cell phone mailbox is full, and we cannot contact the guest during the fourteen (14) day holding period, the unclaimed item(s) will be stored for one (1) month. After this deadline, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Exton Hotels.
Registered guests of legal age who bring their alcoholic beverages must consume those in their room. Alcohol is prohibited in public areas such as the lobby, Pool, or other areas of the hotel. Alcohol consumed during special events served by a licensed caterer with the permit to serve/sell alcohol is restricted to those 18 or older. It can only be consumed at that event venue.
NO FIREARMS AND WEAPONS:
Our guests and staff's safety and security are extremely important. Our Firearms and Weapons Policy is designed to protect our guests, vendors, staff, and owners and pertains to firearms and weapons on hotel premises. Exton Hotels recognizes that guests and vendors may legally possess firearms or weapons for various legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance regarding prohibiting firearms and weapons on our premises. Exton Hotels is private property. Guests who are lawfully permitted to possess a firearm or weapon, but for safety reasons of our other guests and staff, FIREARMS AND WEAPONS ARE NOT ACCEPTED IN THE COMPLEX.
BICYCLES AND MOTORBIKE:
Bicycles and motorbikes are not permitted in guest rooms. Front Desk staff will happily secure these items in our parking area, depending on available space. We assume no liability for theft, loss, and/or damage, and you waive all such liability.
IN CASE OF EMERGENCY OR FIRE:
Please notify the Front Desk in case of a fire or other emergency. Leave the Room/hotel as soon as possible.
FIRE SAFETY POLICY:
The hotel is fully equipped with FIRE EXTINGUISHERS. Please check the location on your floor once you enter the room; this is very important.
NO IN-ROOM PARTY:
Exton Hotels enforces a No In-Room Party Policy to ensure we can always protect the hotel and our guests. No parties, loud disturbances, and/or noise-nuisance are allowed or tolerated on these premises. In a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without a refund. Registered guest(s) is responsible for all persons visiting. Non-registered visitors are only permitted until 8:30 P.M. If found with more “people” not listed on the Guest Registration Form after 9:00 P.M., your stay will be considered a party. You will be ordered to vacate the premises without a refund and may access the Guest Compensation Disturbance Fee.
WIFI is not unlimited;
Access to our WiFi is free for our registered guests and regimented at some quotas. The WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi equipment, and interference from other local wireless signals. Exton Hotels assumes no liability for guest use. If you finish your quota, you must apply at the front desk for another WIFI access with fee charges.
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Only guests who abide by the reasonable standards and policies established by Exton Hotels for the safety of all guests, staff, owners, property and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $200.00 cleaning fee per room will be charged for an infraction(s) of our Hotel Policy/House Rules.
TERMS & CONDITIONS:
Exton Hotels does its best to ensure that all the information on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Exton Hotels does not accept liability for errors and/or omissions and reserves the right to change the information published at any time and without notice.
The links provided on the Exton Hotels website are for the convenience of site visitors and are provided in good faith. Exton Hotels does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising from the use or connection with its website.
ILLNESS AND EPIDEMICS:
Exton Hotels reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we can employ precautionary measures within our judgment or as local authorities require. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. Suppose you bring any infestation into your room or onto our hotel premises. In that case, we may charge you for all costs and expenses necessary to address the infestation, including immediate or urgent response requirements and loss of room revenue.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Exton Hotels shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the hotel's written consent, the hotel reserves the right to tow the vehicle at the owner’s expense. No vehicle repairs on hotel premises.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY:
You are liable for any damage, howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises, or property caused by you or any person in your party, whether or not staying at the hotel during your stay. Exton Hotels reserves the right to require a minimum deposit of $50.00 as presented at registration and charge such amounts as it shall, in its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by Exton Hotels as a result of those as mentioned earlier. Should this damage come to light after the guest has departed, we reserve the right. You hereby authorize us to charge your credit or debit card for any damage incurred to your room or the hotel's property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fees, cleaning fees, guest compensation, etc. We will try to rectify any damage internally before contracting a specialist to make the repairs. We, therefore, will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fees, administration fees, and/or third-party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing, and equipment, including removing electronic equipment, towels, artwork, etc., will be charged at 120% of full and new replacement value plus shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. The registered guest's credit card will charge any repairs and/or replacement costs. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen, including towels, mattress pads, sheets, bedspreads, and blankets, resulting from using body oils, make-up, shoe polish, etc., will result in a charge for the special cleaning, repair, or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Exton Hotels reserves the right to take action against any guest or visitor found to have tampered with equipment throughout the hotel, including guest rooms, broken glass points, and fire extinguishers. Guests or visitors found to have tampered with fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest's actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right. You hereby authorize us to charge your deposit for any damage incurred to your room or the hotel's property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fees, cleaning fees, guest compensation, etc.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
Hotels reserves the right to amend, modify, change, cancel, vary, or add to these Hotels Policies/House Rules or the arrangements and content featured on our hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these hotel policies/House Rules before your departure is considered a part of your reservation agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
FRONT OFFICE DESK SERVICE:
Photocopies, scanning, and printing are provided for a fee, registered, etc. Children are not allowed on the computer.
- Photocopy; $2.00 Each Page
- Scanning: $2.00 Each page
- Printing: $2.00 Each page